FREQUENTLY ASKED QUESTIONS (FAQ)

How to place an order at www.gehnoor.com?

Placing an order at www.gehnoor.com is a simple process. Please follow these steps:

  1. Browse through our collection to select the product you like.
  2. To purchase a product, click on the Add to cart icon.
  3. You will now to be taken to the shopping cart page.This will show you the products that are in your cart. You can either choose to shop for more products or you can click on the proceed to checkout icon.
  4. This will now take you to the checkout page. You just need to fill in the relevant details (Name, delivery address, pincode, phone number and email address) and continue with the order after accepting the terms and conditions.
  5. From this checkout page you can select from various payment options.
  6. On selection of your payment option (and confirmation of payment in case of online transaction), your order will be placed

    Now sit back and wait, while we do what we do best, deliver your jewellery as soon as possible.

What are the payment options available?

Payment through credit card, debit cart, net banking, digital wallet and cash on delivery is available.

How long will it take to deliver my product?

Usually the products are delivered within 7 days. But in rarest of the rare cases, sometimes due to various logistics related issues it may take upto 10 days.

Are there any additional shipping/ delivery charges applicable?

Currently we are providing Free shipping all over India. There are no additional charges to be paid. Enjoy the service while our Free Shipping Promotion is on.

I live outside India and want to buy products from Gehnoor. Do you provide international shipping?

Yes we ship products outside India as well. International customers who wish to get the products delivered outside India can do so by paying the International courier charges separately. Free shipping service is currently available only in India.

To place an International order please send us the product names and codes at [email protected] Alternatively you can also whatsapp us the product names and codes at 7290853733. We will get in touch and help you with placing the order.

Is the product quality good for the price listed?

We provide the best quality available in the market for the price. Many of our customers have vouched for this. Please visit our CLIENT-DIARIES section for the same.

How are you able to provide such good quality products for such affordable prices?

Our focus is on increasing total profit by increasing the sales volume rather than by earning high profit on individual products. Also the cost is reduced through direct manufacturer to client linkage and eliminating the role of various middlemen in the supply chain.