- What are the delivery charges?
A. Delivery is free for domestic shipments i.e. within India
For International shipping there will be additional courier charges.
- In how many days will the product(s) be delivered?
A. Products are delivered within 2 to 5 working days after dispatch in Metro cities such as Delhi, Mumbai, Chennai, Kolkata etc.
For the rest of the cities, we deliver between 2 to 7 business days.
Deliveries to very remote or difficult locations may take up to 10 business days or longer, depending on the location’s geographical constraints.
International shipments will be delivered in 3 to 10 days depending on the country.
In rare cases deliveries may take longer due to reasons such as logistic problems, government regulation change, Custom clearance, any pandemic etc.
In any case, clients should contact us within 10 days of order placement for any issue related to delivery, thereafter they must contact delivery company themselves using AWB/tracking number provided by us.
- Do your courier services operate everyday?
A. Delivery is not done on Public, national or bank holidays.
- Are there any hidden charges when I make the payment?
A. There are no such hidden charges when you buy any product from us. The price listed on our website is final and inclusive of all taxes. The prices you see on the product page are the final prices you pay.
For international clients, shipments are done on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. Any import duties & taxes charged when the product reaches the destination country, must be paid by the buyer as the custom policies vary from country to country and we have no control over these charges.
- Is it possible to request for change the delivery address at any point of time once the order has been placed?
A. Order has been placed but not dispatched.
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact us on firstname.lastname@example.org as soon as possible for the changes in the order. Please note for security reasons we may require you to answer few security questions before we can make any changes to your order.
B.Order has been placed and dispatched.
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologize for any inconvenience caused.
- Product cannot be shipped to my area, why? Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on various circumstances such as whether our trusted delivery partner can deliver at your address, Legal Restrictions, if any, on shipping particular products to your location.